LONDON: In addition to over 760 stores, the Well Pharmacy has opened a new outlet at Heathrow Terminal 2.
The airside pharmacy, located within a store of the global retailer WHSmith, offers air travellers the luxury of buying from a range of pharmacy only medicines which can only be sold under the guidance of a qualified pharmacist.
According to information released by the Well on Wednesday (August 26), the pharmacist can also offer passengers any last-minute advice and support they may need ahead of their journey, all in the privacy of a consultation room.
“I’m excited that our partnership with WHSmith has expanded into such a prestigious location,” said Well CEO Seb Hobbs, commenting on the opening of the pharmacy.
“While passenger numbers are undoubtedly lower than usual at the moment, we’re delighted to provide a pharmacist service to the growing numbers passing through… Recent years have seen an increasing rise in the trend for last minute holiday bookings, so knowing that you can get your holiday health essentials – and advice – at the airport means one less thing for passengers worry about.”
The third largest pharmacy chain in the UK the Well employs nearly 7,000 people, providing over 73.4 million prescriptions each year across its 750 pharmacies.
Every year, NHS England requires pharmacies to ask customers to complete the Community Pharmacy Patient Questionnaire. The survey, also known as the Patient Satisfaction Questionnaire, invites customers to give feedback on the service they receive, helping pharmacies to understand how well they’re meeting customers’ needs.
“We’re working to build the best prescription service in the UK across all our pharmacies and our online service. While we speak to our customers through the app and over the phone, at well.co.uk, we don’t get the face-to-face feedback that our colleagues in high street pharmacies do”, a spokesman for Well stated.
“For this reason, the results of this survey are invaluable to us as we continue to develop and improve our digital prescription delivery service – it tells us what parts of our service customers love, and where there’s room for us to improve.We received over 300 responses, each one providing helpful insights into our customers’ experiences of the service”, he added.