MUZAFFARABAD: A meeting of the complaint cell presided over by Chief Secretary AJK Mathar Niaz Rana on Wednesday reviewed complaints registered on Pakistan Citizen Portal in the state. The meeting was briefed that a total of 3964 complaints related to different departments were received out of them 3364 were disposed off. Thus, progress of AJK on rederessal of complaints on Pakistan Citizen Portal remained 87 percent.
Addressing the meeting Chief Secretary Mathar Niaz Rana said that following directives of Prime Minister, all departments must address the complaints as early as possible because its record is visible on different spots which reflects people trust on Prime Minister’s complaint cell.
The meeting was informed that a number of complaints were received from Mirpur due to recent earthquake. The Chief Secretary said that all concerned departments worked beyond their capacity in the earthquake affected Mirpur and Prime Minister Pakistan was informed about the performance of all departments.
He directed secretaries to accomplish the initiated work in due course of time with coordinated planning. Mathar Niaz Rana suggested evolving a comprehensive policy to come up to the expectations of people.